FAQ? Check our ORDER SUPPORT

Order Support


Below you will find the answers to the most frequently asked questions.

If you don’t find the answer please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call at +46 18 7001204. Thank you!

How to find and order products

Please send your purchase order to This email address is being protected from spambots. You need JavaScript enabled to view it. or by fax to +46 187001206. The purchase order should contain delivery/billing address, contact person and telephone no.

The easiest way to order is to use our shopping cart system.

  1. Find the products you need:
    a. Choose among our most sold products
    b. Search for a specific product
    c. Choose a product group and then the specific product
  2. Add products to your cart.
  3. Begin checkout and view your cart when you’re ready to order.
  4. Sign in to your account or register a new account.
  5. Place your order.
  6. Check your order status.

Delivery

All orders will be handled and shipped within 24 hours. International shipments are shipped by FedEx Economy or FedEx Priority. Shipping by FedEx Economy ensures delivery within 2-5 business days and Priority within 1-3 days. You also have the possibility to use your own FedEx account for shipping. 

Shipments within Sweden are sent by Företagspost.

Shipping charge

FedEx Economy within Europe 27.81€, FedEx Priority within Europe 112.10€

FedEx Economy outside Europe 44.86USD, FedEx Priority outside Europe 150.10USD

Shipping within Sweden by Företagspaket 350SEK

A handling charge of 20€ or 27USD is added for customers using their own FedEx account for shipping.

Online payment

Customers have the possibility to pay by credit card when placing the purchase order.

TdB Consultancy has chosen PayPal which helps you stay secure and protected.

PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.

 
Secured by PayPal

Invoice

Customers will be invoiced on receipt of goods and payment instructions are given on invoice.